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Frequently Asked Questions

Question and Answers

  1. What is the ProductsDirect.com?

    A online store that offers home improvement and building products to commercial and residential projects.

  2. How long have you been around?

    Our online store has been in business since 2010. Our brick and mortar stores have been around since 1990s.

  3. Who Owns ProductsDirect.com?

    This is a family owned business.

  4. Where are you located?

    We are located in Eastern Kentucky in he foot hills of Appalachian mountains. We have 2 sister brick and mortar stores: Harold, KY and East Point KY.

  5. What products are sold?

    We specialize in flooring, area rugs, doors and cabinet hardware.

  6. What hours do your keep?

    Our phone number is on the top of the site: 888.735.6679, We are here Monday -Friday 9am - 10pm ET & Until 5pm on Saturdays.

  7. Can I talk to a human?

    Yes, Being available for your questions is part of our appeal.

  8. Where do products ship from?

    Products can come from our warehouses in Kentucky or drop ship directly from Manufactures we have relationships with.

  9. I am a Builder what do you have for me?

    We have a ProZone that offers extended customer services. Look here for signup details here. We have an FAQ page for the ProZone at this link.

  10. Do I get free shipping?

    Free shipping is a separate consideration on a product by product basis.

  11. If I sign buy products from your, will you Spam my email box?

    No. We restrict communications to necessary transactional communications. Newsletters are opt in. All marketing emails have unsubscribe options.

  12. Do you offer Credit?

    No, Not at this time.

  13. How do you process returns?

    We have a Return Authorization Process. Please use this link.

  14. Do you offer wholesale pricing?

    Yes, Contact us for volume pricing on specific products.


Categories: Store Details
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