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An online supplier of home improvement products for consumers & businesses.

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Customer Service

Phone Icon We hope customer service is a meaningful reason to do business with us. Some purchases are just too important to be left to a quiet web site. We staff phones, engage customers, answer questions, do research on our customer's behalf, and advocate for remedy when things are not right. Call us @ 888.735.6679; or, leave a callback request for a return call at a time of your choice.

Available Hours

Hours IconPhone Hours @ Eastern Time 888.735.6679

9am – 10 pm
9am– 5pm


Help IconOur knowledge base is very extensive and offers explanations and insights into the products we sell: Knowledge Base. If you need further assistance related to your purchase, you may open a Help Ticket in your customer account area. Or, feel free to chat with our Product Specialist during open store hours. The Chat box is located on the bottom of the page.


Book offers quality home improvement products such as flooring, decorative hardware, entry doors, and more, at affordable prices. We work hard to give you in-depth purchasing information about each product that we carry. We research product design data, environmental sustainability data, and product use data about all of the products that we offer. Our goal is to to equip you with the precise information that will assist you in making the best choices when you purchase products from our website. To learn more about Products Direct, please feel free to view our story:
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Premium Sample Kits

Floor Samples IconWhile we offer 3 tiers of Samples to help in the decision making process, our Premium Kits are the professional contractors go-to choice. Kits are for busy people who want to see what an actual style looks like on their floor. Our Swatch pieces and our larger Sample Kit will allow you to feel and color preview your preferred design.
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Mindful Shopper

Environment IconWe work hard to give you in-depth information about each product. We research product design data, environmental sustainability data, and share the data about the products with you. Our goal to give you thorough and relevant details on this website so that you can make the best purchasing decisions. Read More

Business to Business

B2B IconWe empower your purchasing and estimating practices with a robust quote management system. and a multi-user account website. Our business customers can set up separate employee logins and sub-accounts. You can control access based on roles. Purchase approval management is available for control cheques. Businesses in the ProZone can circulate multiple Premium Sample Kits in order to accelerate their customer workflow.
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Light Bulb Icon Links to Ideas Gallery

Visit this page if you want to see a myriad of ideas for different rooms in your home. The photos can be pinned to your Pinterest board for future reference.

Why Do Business with US

Hand Shake IconBecause we create value in so many ways. We select manufacturers who emphasize quality. We buy in quantity to get the lowest cost and then pass the savings on to you. Unlike large retailers, you will find ProductsDirect™ offers a more personalized approach to your online buying experience.
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