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Sample Policy PDI

We understand the need for samples for flooring products. It is a real opportunity to see the colors, touch the product and view the look in the place where it is intended. We offer two tiers of samples. The first tier is free samples. You pay for shipping. The second tier is premium kits. Deposits are required we share shipping cost.

Small Swatch Samples

We offer standard samples on select catalog items. If a sample is available for a particular item, it will be indicated by an 'S' in a circle. Items without available samples have a line through the circle. (see examples below) These samples are ususally less than 6 inches squared, but help to give you a better idea whether or not that item will work perfectly in your home. There is no need to return the samples we send in the try at home sample box.

  1. Browser Our Catalog. Pick out some samples of items you’d like to see in person. We’ll ship them to you for free.
  2. Try them out. You’ll have 5 full days to check them out, show them to your designer, or ask your friends what they think.
  3. Pick the winner. Purchase your favorite samples at Productsdirect.com, and we’ll ship them right out!

Premium Kits

This is a premium kit featuring our higher end brands, such as Castle Combe, Navarre, and Shaw flooring samples. Products available as a kit will have a box logo on the item. (see example below) You choose the samples, we will send you a kit of larger size samples for easy viewing and you to choose the ones you love best. Give us a call if you have any questions regarding your samples, or when you are ready to order, and we will be glad to assist you!

To Order Samples or a Premium Kit, follow these steps:

  1.  Browser the Catalog
  2. Pick out some samples of items you’d like to see in person. We’ll ship them to you for free.
  3. Try them out. You’ll have 5 full days to check them out, show them to your designer, or ask your friends what they think.
  4. Pick the winner
  5. Purchase your favorite samples at Productsdirect.com, and we’ll ship them right out!  Send them back; just pack up your samples, and ship them back to us. Return shipping is free!

We are happy to help! Give us a ring at 888.735.6679. We’re also available by email at support@productsdirect.com.


Categories: Policies
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