Here is What Our Customers Say
At Products Direct®, we judge our success by the satisfaction of our customers. We always enjoy hearing from you. We believe it is essential that every one of our customers is completely happy with their experience. The testimonials of our customers speak for themselves.
Whether you have questions about our products or you have an idea regarding merchandise offerings, we want to hear from you! Give us a call and let us know how we can help you get the best value for your money. No problem is too big or too small. No technical support issue is unsolvable. We are dedicated to providing the very best products for your successful home improvement project.
As things happen when making a purchase on the internet things get mixed up. I ordered eight boxes of CoretecOne flooring and eight length of quarter round. Not until I opened the box of quarter round did I notice the wrong product. I called the 888 number on the invoice with the intention of tracking down the salesman to solve this problem. I wound up talking with Roger in Kentucky knowing my salesman was in Georgia. I only wanted to talk with my salesman but Roger was sure he could handle the problem and get me the right product. In no time he had identified and solved the problem. Within one day the quarter round was shipped and Products Direct had one happy customer. Thanks Roger. Bob Morrison
Great company to deal with! Fast delivery.
Thanks so much for a fast, painless order. The price was excellent, and the shipment was just days. Why is it I can get an online freight shipment faster than from my local big box store? Definitely the way to go.
We have been so thrilled with the Coretec products and the service we received from Products Direct that we ended up reflooring our entire house, including a staircase! We were only going to do the downstairs but were so happy with the online ordering experience - price, service, shipping - from Products Direct. We will most definitely come back to the nice folks here for any other home improvement projects!
I ordered some transition strips I'd forgotten to order with my flooring (from a different company) from Products Direct. The flooring I'd ordered from took a very long time to ship, so I tried Products Direct and was very pleased when we received our order within a couple of days. I'm a first time customer, but surely will use them again!
I recently started a project to install LVP flooring from Coretec. We spent some time at the local flooring store (REALLY hard to buy something like flooring purely online due to color and texture) and finally decided on the product and to be totally honest bought the flooring from the local store. After the floor was successfully installed we came to the stairs. I wanted them to match the floor and it required a matching stair nose for the floor. When I called the store again, the price for the 'accessories' was very high so I went to see if there was anything on the internet. Came across Products Direct and they had what I wanted so I gave it a shot. Was really worried about shipping of some of this stuff and the quotes from UPS were pretty astronomical, thankfully FedEx was very reasonable. The stair nose arrived quickly and it is perfect. Since that order I have now ordered baby threshold, quarter round, and another box of the flooring. So I will come back and order more from Products Direct.
Joel and Tom were great and easy to work with.
The threshold matched perfectly. Thanks for the help in finding these. Very friendly customer service.
We researched luxury vinyl plank flooring at our local builder's supply as well as online. Products Direct had the absolute best price on the exact flooring we had chosen. The service was friendly yet professional and the delivery was quick. When we decided to re-floor our upstairs, we went back to Products Direct and again, couldn't have been happier with the service, price, and quality.
The product itself is fantastic (Adelaide Walnut), I have used a similar product before. I choose product direct this time because their price was competitive. The service was not that great. My order was forgotten on somebody's desk and was processed days later. Fifteen days into the process I am still waiting for delivery. I have to add the shipping company was not great either. Between the two of them I have to take away two stars. Since this is the first strike. I'll give PD another chance to improve their score.
It was excellent help over the phone and very prompt delivery of my purchase.
Excellent product and price with speedy delivery
My experience dealing with Tom was a very pleasant one. Tom's knowledge regarding the Montrose Oak was very helpful and his shipping rate was very competitive. We have placed 2 orders with Tom and will placing one more in the coming Month or so. I would highly recommend Products Direct to anyone.
Extremely prompt responses to email, received product as expected within 3 days of ordering.
I ordered wood flooring from Products Direct and it was exactly what I wanted. It arrived promptly with the packaging in perfect condition. I am very pleased with my experience with this company and will not hesitate to use them again!
Very smooth process to order. Everyone we encountered was very courteous and knowledgeable. Floors were delivered on time.
Great service with fast shipping
Easy to navigate and locate the item I needed. Checkout and shipping went smoothly. Item arrived well packed and in a reasonable amount of time.
We used Products Direct for a flooring project in our home, and I was very happy with the customer service throughout the process. We took advantage of the premium samples kit to see full size planks of flooring, and it really helped us make a decision. From there we placed two separate orders for flooring, both of which went smoothly. The customer service team helped us get a very fair price on a great product, and we will certainly use Products Direct in the future.
I received my order within a couple of days in great condition. I had tried several companies both online and local and several quoted me 2 weeks to get my product! Price was good also. Would definitely use this company again!
I spoke to Tom over the phone and he helped me pick out what I needed. He is a very friendly and helpful person who got my product to me. Thank you for providing such an easy and effortless shopping experience! I highly recommend Products Direct!
Thanks to Tom and Joel we got a box of Coretex tiles needed to finish our floor installation! They went out of their way to get the box shipped (at a reasonable cost) to Hawaii without damage! We are very pleased with their special handling of our order!
This was my first time using Products Direct. They were very helpful with my order and it was shipped timely. They followed up with the arrival of the shipment to see that everything was OK. This is the way to do business.
I was very pleased with the service received from Products Direct. My order transaction went very smoothly and the team was super responsive to my needs. For recurring orders I will not hesitate to go back and work with the same team. Highly recommend