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Return Merchandise Authorization(RMA) Page

We welcome every opportunity to make you a satisfied customer.

You are on the Returns Authorization Page. Please fill ou the information below to allow our customer service specialist assist you rapdily and without error. Please allow 24 hours for a repsonse.

If you need cancel your order you must inform us by email: support@ProductsDirect.com or contact us at 888-735-6679. Obviously we prefer to address cancellations earlier rather than later, so as to avoid your incurring delivery expenses. If you purchased the item in a guest checkout you can get a print out of the invoice form this link. You will need the order ID which you should be able to retrieve from the email you used to place the order. Obviously we prefer to address cancellations earlier rather than later, so as to avoid your incurring delivery expenses, etc.

In general to qualify for the straight forward return, the product must be unopened and undamaged. Should the product have been opened, please advise the Products Direct agent who is assisting you with the Return Merchandise Authorization. The product must not have been assembled or installed. The product must be returned undamaged in its entirety in the same condition, boxes and packing material included, as when you received it. All returns are subject to inspection.

Please provide us with a description of what is wrong with your product. you can also upload images on this form or attached them as emails to support@productsdirect.com.

Refunds will be made to the payment card that was initially used to make the purchase, within 7 business days of cancellation.

You will receive a full refund….

  • If goods have not been dispatched we will refund you the full invoice amount within 7 business days.
  • If your goods have been dispatched but not delivered, we will refund in full, less any direct expenses, for example transport costs involved. Any goods which are dispatched directly from the manufacturer may involve a re-stocking charge, for which you will be responsible.
  • If you have taken delivery for your products you must return the products to us at your own expense following our returns procedure. We will then refund the order in full within 7 business days less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (If we have provided FREE Delivery to you, we will still have paid our courier). Deliveries are calculated by weight and delivery location. If the delivery is refused and cancelled, all shipping and handling costs will be deducted from the refund.

Refunds will be made to the payment card that was initially used to make the purchase, within 7 business days of cancellation.

Please call us if you have any questions. 888-735-6679

RMA Request Form


Personal Info


Order Details


Please provide the referenced order number.

Defective products mean they are not as described.

Issue Details


Please tell us simply what you would like to do and why.

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