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Returns and Cancellations for Products Direct

Policy

In addition to manufacturer's warranties on almost all of our products, ProductsDirect.com has a 30-day money back guarantee for your satisfaction

To qualify, the product must be unopened and undamaged. Should the product have been opened, please advise the Products Direct agent who is assisting you with the Return Merchandise Authorization. The product must not have been assembled or installed. The product must be returned undamaged in its entirety in the same condition, boxes and packing material included, as when you received it. All returns are subject to inspection. 

Refunds will be made to the payment card that was initially used to make the purchase, within 7 business days of cancellation.

To cancel your order you must inform us by email: support@ProductsDirect.com or contact us at 888-735-6679. Obviously we prefer to address cancellations earlier rather than later, so as to avoid your incurring delivery expenses. If you purchased the item in a guest checkout you can get a print out of the invoice form this link. You will need the order ID which you should be able to retrieve from the email you used to place the order. Obviously we prefer to address cancellations earlier rather than later, so as to avoid your incurring delivery expenses, etc.

To return a product please visit the Returns Page and provide us with your name contact and order number and we will get in touch with you within 24 hours to make arrangements provide you with a Return Merchandise Authorization (RMA) number, and shipping arrangements.  Return freight costs will be the responsibility of the customer, including costs incurred to ProductsDirect.com for FREE shipping, and will be deducted from the refund amount. In the unlikely event that the return freight exceeds the amount of the refund, the difference will be the responsibility of the customer and will be charged to the customer.

You will receive your refund….

  • If goods have not been dispatched we will refund you the full invoice amount within 7 business days.
  • If your goods have been dispatched but not delivered, we will refund in full, less any direct expenses, for example transport costs involved. Any goods which are dispatched directly from the manufacturer may involve a re-stocking charge, for which you will be responsible.
  • If you have taken delivery for your products you must return the products to us at your own expense following our returns procedure. We will then refund the order in full within 7 business days less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (If we have provided FREE Delivery to you, we will still have paid our courier). Deliveries are calculated by weight and delivery location. If the delivery is refused and cancelled, all shipping and handling costs will be deducted from the refund.

Refunds will be made to the payment card that was initially used to make the purchase, within 7 business days of cancellation.

Please call us if you have any questions. 888-735-6679

For a PDF to print out of this and all Terms & Conditions click below.

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