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Report a Shipping Issue

We try our best to resolve any shipping issues you may encounter. Filling out the form below will begin the process. Thank you!

Personal Info

Please provide your name as you entered it on your order.

This field is required if you have an issue that needs resolution. If you do not know your order number, please contact us at: 888-735-6679. Thank you!

This should be the email address you used for your order. If you do not remember the address you used, or if you cannot access your account, please call: 8887356679 and a customer service representative will be happy to help you.


Please tell us more about your shipping experience with Products Direct. Include any interaction you had with the carrier (shipping company), the condition of the box, and the condition of the product itself.

Share a photo of your package's condition upon arrival, or any notations you may have on the shipping receipt. You may upload a document or PDF.

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