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  • Products Direct

Products Direct

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Products Direct has a rating of 4.31 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Products Direct ranks 13th among Flooring sites.

  • Service
    15
  • Shipping
    27

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0

Instant Feedback

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How would you rate Products Direct?
Top Positive Review

“Flooring Order”

Bill K.
2/1/24

Tom has been very professional on both of my orders and helpful in getting my tracking info questions answered,

Top Critical Review

“They overcharge - checkout does not add up!”

Lee B.
11/29/22

This company is absolutely terrible. Please do not buy from them. They overcharged me during the checkout process. If you are not in the UK - they show prices excluding UK VAT and then add the VAT back into the total. This is a deliberate effort to mislead the consumer. When I contacted their customer services about being overcharged they blamed me for ordering from the wrong site! I landed there from google - had no idea they even had multiple sites - how was it my fault? Every interaction with their customer service team resulted in a response from a different person. There is zero continuity. I had 4 interactions with them, each taking over a day and by the 4th interaction I was further back than when I started so I just gave up. Huge waste of time - will never use them again.

Reviews (56)

Rating

Timeframe

Other

Thumbnail of user billk973
1 review
0 helpful votes
February 1st, 2024
Verified purchase
• Updated review

Tom has been very professional on both of my orders and helpful in getting my tracking info questions answered,

Flooring Order
August 12th, 2023
Verified purchase
• Previous review

Communication on the tracking process was a bit iffy. No advance notice of the delivery was made.
It took 20 days to receive from the time the order was placed. Joel at Products Direct was professional and helpful in helping me place the order.

Thumbnail of user alexz646
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Easy to order. Quick shipping. Good communication.

Thumbnail of user deborahr2298
1 review
0 helpful votes
October 1st, 2023
Verified purchase

They offered a wide range of Coretech samples I hadn't seen previously. They were packaged well and arrived in excellent condition.

Thumbnail of user lindsaye69
1 review
0 helpful votes
March 21st, 2022
Verified purchase

I adore the people that work at Products Direct. They were helpful, kind and responsive. Through no fault of theirs, I'm guessing just nature of the industry, our order was tricky to get scheduled for delivery.

Service
Shipping
Thumbnail of user dottieg20
1 review
0 helpful votes
July 1st, 2022
Verified purchase

Wonderful experience. The young lady I spoke with was a breath of fresh air. She was professional, efficient, and very good at her job finding my item.

Thumbnail of user rachelh983
1 review
0 helpful votes
August 5th, 2022
Verified purchase

Quote advised product delivery by 7/18. Products delivered 8/3. Terrible shipping company used (YRC/Yellow). They lost product twice and did not seem to care much about it. That being said, the representatives and sales team at Products Direct were great and engaged. I just hope you will consider sending your business to a different shipping company.

Service
Shipping
Thumbnail of user juanw432
1 review
0 helpful votes
January 1st, 2023
Verified purchase

Easy to navigate the website. Received my order in about a week and a half as it was a holiday wham I placed my order. The product arrives in great shape. Will definitely order from here again.

Service
Thumbnail of user paulm4201
1 review
0 helpful votes
February 6th, 2023
Verified purchase

Fast, Quick and Easy. Joel Mellon was a pleasure to do business with, very professional and knows the product well. I look forward to doing more business with you in the future.

Thumbnail of user conniek416
1 review
0 helpful votes
May 4th, 2023
Verified purchase

Tom and Joel worked hard to find the product I was looking for. They did and my customer was very happy! They both were very professional! I will definitely call Products Direct again.

Thumbnail of user georgeb1864
1 review
0 helpful votes
June 28th, 2022
Verified purchase

Thanks for your assistance today, it was a pleasure doing business with you. We needed the sample vinyl floor plank to coordinate colors with carpets, upholstery and artwork. Thank you.

Reason I chose this business:

Internet find

Shipping
Thumbnail of user richardp3051
1 review
0 helpful votes
July 15th, 2023
Verified purchase

Good sales and post sale service. Needed help expediting shipping.

Service
Thumbnail of user beverlyr323
1 review
0 helpful votes
February 28th, 2022
Verified purchase

Quick service. We needed one more carton of flooring to finish our kitchen remodel, plus one reducer strip. The rep we spoke to was fantastic. He assured me both items were in stock and he got them shipped the next day.the floor looks beautiful. Your service and pricing are wonderful.

Reason I chose this business:

Past experience

Shipping
Thumbnail of user jonl388
1 review
0 helpful votes
January 31st, 2022
Verified purchase

There were some damaged tiles. Luckily, I could work around them, but your delivery and handling team needs to be addressed.

Shipping
Thumbnail of user sammyw44
2 reviews
0 helpful votes
June 7th, 2022
Verified purchase

So easy to find exactly what I wanted on the website. I called to place my order, received an email with the quote and paid for it right from the email. Great, fast, friendly service. Thank you so much!

Reason I chose this business:

Best price and ease of ordering.

Shipping
Thumbnail of user jts30
1 review
0 helpful votes
April 3rd, 2022
Verified purchase
• Updated review

Was told I would receive shipment on certain date, did not occur. Happened 3-4 times before finally receiving shipment.

Very nice representatives, just didn't have accurate information.

Service
Shipping
Great Customer Service
January 26th, 2022
Verified site experience
• Previous review
Thumbnail of user jonathang475
2 reviews
0 helpful votes
May 19th, 2022
Verified purchase

Website is full of product info most do not present. Easy to work with chat function. Professional work.

Service
Shipping
Thumbnail of user heatherr1150
1 review
0 helpful votes
Thumbnail of user kellyb1452
1 review
0 helpful votes
March 25th, 2022
Verified purchase

Excellent! They sent out a sample very quickly! And emailed an estimate for my space!

Thumbnail of user jeffm2048
1 review
0 helpful votes
January 18th, 2023
Verified purchase

Talked to Todd and Joel and they were both so helpful,

Reason I chose this business:

Found them on the internet. I was able to talk to customer service and actually talk to real people each time I called. Now hoping that I get the product in a timely manner,

Thumbnail of user jerrym1196
1 review
0 helpful votes
May 7th, 2023
Verified purchase
Service
Thumbnail of user harshitj6
0 reviews
0 helpful votes
June 29th, 2022
Verified purchase

My sales rep was super helpful but my product came in damaged, it came in damaged from manington itself the floor maker. Many boxes of floor, stair nose and molding were damaged and we had scale back how much floor will be going in our house.

Lyndsay is super helpful always, but I haven't received any refunds as of yet. It's in process.

Service
Shipping
Thumbnail of user jackieb729
2 reviews
0 helpful votes
January 17th, 2023
Verified purchase
Thumbnail of user sampleu
1 review
0 helpful votes
January 30th, 2023
Verified purchase

Ordered a sample of flooring which came quickly as described no charge

Thumbnail of user leeb964
1 review
0 helpful votes
November 29th, 2022
Verified purchase

This company is absolutely terrible. Please do not buy from them.

They overcharged me during the checkout process. If you are not in the UK - they show prices excluding UK VAT and then add the VAT back into the total. This is a deliberate effort to mislead the consumer.

When I contacted their customer services about being overcharged they blamed me for ordering from the wrong site! I landed there from google - had no idea they even had multiple sites - how was it my fault?

Every interaction with their customer service team resulted in a response from a different person. There is zero continuity. I had 4 interactions with them, each taking over a day and by the 4th interaction I was further back than when I started so I just gave up.

Huge waste of time - will never use them again.

Service
Value
Shipping
Thumbnail of user joelm430
Joel M. – Products Direct Rep

You are confusing us for a different company. We do not sell in the UK

Thumbnail of user denisee406
1 review
0 helpful votes
January 20th, 2022
Verified purchase
Shipping

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From the business

We provide several services. First, as an eCommerce, we exist to simplify your supply chain. Whether B2B or consumer, you can shop in the most convenient way to you. Secondly, we provide customer service. We say customer service is part of the journey. Finally, we curate products that amplify our values—acting as proprietors of products that have good value for their entire life and create goodwill.

Business History

This project started 11 years ago. It has been built on sales growth, wisdom, patience, and persistence. It is National in its customer base and Midwestern in its values.

Company Representative

Thumbnail of user customerc95
Customer C.
Customer Care Specialists
This is the team bucket.

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