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Frequently Asked Questions

Question and Answers

  1. What is ProductsDirect.com?

    An online store that offers home improvement and building products for commercial and residential projects.

  2. How long have you been around?

    Our online store has been in business since 2010. Our brick and mortar stores have been around since 1990s.

  3. Who Owns ProductsDirect.com?

    This is a family owned business.

  4. Where are you located?

    We are located in Easter Kentucky in he foot hills of Appalachian mountains. We have 2 sister brick and mortar stores

  5. What products are sold?

    We specialize in flooring, doors, cabinets, and cabinet hardware.

  6. What hours do your keep?

    Our phone number is 888.735.6679. We are available M-F 9am - 10pm ET & until 5pm on Saturdays.

  7. Can I talk to a human?

    Yes, Being available for your questions is part of our appeal. Our Chat is open from 9am until 10pm M-F and until 5pm on Saturday; but, we also welcome phone calls at 888.735.6679 and e-mail. Please don't hesitate to reach out to us at: support@ProductsDirect.com. We make every effort to respond within 48 hours.

  8. Where do products ship from?

    Products ship either from our warehouses in Kentucky, or are drop shipped directly from our manufacturers, based on which method will best serve our customers.

  9. I am a Builder what do you have for me?

    We have a ProZone that offers extended customer services. Look for sign-up details here. We also have a FAQ Page for ProZone here.

  10. Do I get free shipping?

    Free shipping is a separate consideration on a product by product basis.

  11. If I sign buy products from your, will you Spam my email box?

    No. We restrict communications to necessary transactional communications. Newsletters are opt in. All marketing emails have unsubscribe options.

  12. Do you offer Credit?

    No, Not at this time.

  13. How do you process returns?

    We have a Return Authorization Process. Please use this link.

  14. Do you offer wholesale pricing?

    Yes, Contact us for volume pricing on specific products.


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