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Shipping Policy

Delivery

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale nor an assurance of a delivery date.

Normally, your purchase will arrive between 8 am and 6 pm, Monday to Friday. Most orders are dispatched from stock with a lead time of 1 to 3 days or more as necessary. The charge for delivery, if applicable, is determined by your location and also the weight and dimensions of the product. During the checkout process you will be asked to input your zip code, this will then calculate your delivery charge. We do our best to minimize delivery costs. Delivery rates are for standard shipping and handling only.  Additional charges may apply for additional handling and/or storage if you cannot be reached or are otherwise unavailable to receive your product.

Shipping Questions?

Part of every successful purchase is a Products Direct representative solving problems, answering the questions, and offering solutions. We would invite you to please give us a try. Click the link above to see how we can help. We look forward to discussing your project!

Home Delivery

Due to insurance guidelines all deliveries of larger products are made to curb side at the nearest access point to the delivery address for the delivery vehicle. You must arrange for adequate help to offload larger products. Other products may be offloaded by the delivery driver.  The driver cannot help move the products into your home or worksite. As deliveries are made by a large truck or van, it must be assured that the delivery address will be accessible by a large truck or van.  If your location is not suitably accessible, an alternate delivery location must be arranged beforehand. Deliveries will be made between 8 am and 6 pm. We are unable to give an estimate of delivery time as all deliveries are at the carrier’s discretion. If the carrier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, refuse to sign, you refuse delivery or the site is inaccessible, you will be liable for the cost of any re-delivery charge or return charge when applicable. Deliveries cannot be left outside in porches, garages or any other location without you being present or someone you have authorized being present.

Distribution Center Delivery

This type of delivery is usually more ideal in that these carrier distribution centers are set up with loading docks and routinely handle heavy materials. Most carrier DCs are within reasonable driving distances and shipment to these facilities may be best for some larger, heavier products. This is particularly true if your delivery site is not accessible by delivery vans or larger delivery trucks.

Important reminder: Most DC’s will not hold deliveries for more than a few days so you must pick up your products quickly and communicate with your carrier.

Damage or Shortage From Shipping

Shipping damage or shortage, though unlikely, occasionally occurs. All products are carefully packaged to prevent shipping damage.  Almost all damage from shipping and handling will show itself on the outside of a box, pallet or crate.  Before signing the shipping receipt, it is necessary that you inspect your product upon arrival for damage or shortage.

Important: Damage or shortage must be noted on the delivery receipt by the delivery person and you must contact our claims department immediately.

You may reach us by phone at: 888-735-6679, or, email us if it is after hours and we will respond within 48 hours.

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We will address the issue and make arrangements with you for a replacement. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after the courier has left the delivery address, unless signed for as damaged on delivery by both you and the carrier.

Do not install any product without inspecting for damage or shortage. Installation of a shipper-damaged or defective-from-manufacturer product may void any warranty or void any damage claim. Likewise, if you were shorted by the shipper, this may hamper your installation completion.

It is your responsibility to verify you have received the product you ordered in the quantity you ordered. We strongly recommend that you do not make any installation arrangements until you have inspected and counted your product. No liability can be accepted for costs caused by late deliveries or for any other reason.

Click Here for a PDF of All Products Direct Terms and Conditions.



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