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Sample Policy

We understand the need for samples for flooring products. It is a real opportunity to see the colors, touch the product and see how the product will look in the place where it will live. We offer two types of samples.

The first type of sample is called a Cut Sample. These are small (usually 6") pieces of the flooring cut from a full size piece. The first three cut samples are shipped free of charge (usually within 48 hours). After that you only pay for shipping.

The second type of sample is a Premium Sample Kit. We charge a $100 refundable deposit plus shipping. Then when you return the kit in its original packaging, we will refund your $100 deposit less shipping costs. If you purchase flooring off of your Premium Sample Kit, we will release the hold on your credit card, upon the return of the kit, for the full amount of your deposit plus your Premium Sample Kit shipping fees.

To Order Samples or a Premium Kit, follow these steps:

  1. Browse our flooring on
  2. Small Cut Samples: Pick out items you would like samples of. Click to open the product and then click the Add Sample to Cart button. We will ship up to 3 cut samples to you for free. You may order as many more as you like, and only pay shipping fees. Cut Samples have an "S" or "S/K" icon in the upper right of the product image on the category page. You do not need to return Cut Samples.
  3. Premium Sample Kits require a $100 deposit billed to your credit card. These kits are long, full-width boards that will allow you to know how the flooring will look in your space. Premium Sample Kits have a "K" or "S/K" icon in the upper right of the product image on the category page.
  4. You will have 5 full days once you receive your Premium Sample Kit to consider the flooring in your space. You will want to view it at different times of the day so you can see how lighting affects the color and look. You may also want to show the flooring to your designer, or ask your friends and family what they think. Within five (5) days, just pack up the premium samples in the original packaging using the shipping label provided. Your deposit will be released against your credit card, less the shipping fees. Remember, if you buy off of your Premium Sample Kit, and return the kit to us, your entire hold will be released including your Premium Sample Kit shipping fees. If you were able to make your flooring decision, feel free to order online or request a quote by clicking the Add to Quote button on the product page. Or, call one of our flooring experts if you have questions. We are always happy to help if you have any questions! You may reach us by phone at: 888-735-6679, or, email us if it is after hours and we will respond within 48 hours.
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