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Customer Service

Phone Icon We hope customer service is a meaningful reason to do business with us. Some purchases are just too important to be left to a quiet web site. We staff phones, engage customers, answer questions, do research on our customer's behalf, and advocate for remedy when things are not right. Call us @ 888.735.6679; or, leave a callback request for a return call at a time of your choice.

Available Hours

Hours IconPhone Hours @ Eastern Time 888.735.6679

Sun
Closed
Mon–Fri
9am – 10 pm
Sat
9am– 5pm

Help

Help IconOur knowledge base is very extensive and offers explanations and insights into the products we sell: Knowledge Base. If you need further assistance related to your purchase, you may open a Help Ticket in your customer account area. Or, feel free to chat with our Product Specialist during open store hours. The Chat box is located on the bottom of the page.

About

Book IconProductsDirect.com offers quality home improvement products such as flooring, decorative hardware, entry doors, and more, at affordable prices. We work hard to give you in-depth purchasing information about each product that we carry. We research product design data, environmental sustainability data, and product use data about all of the products that we offer. Our goal is to to equip you with the precise information that will assist you in making the best choices when you purchase products from our website. To learn more about Products Direct, please feel free to view our story:
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Why Do Business with US

Hand Shake IconBecause we create value in so many ways. We select manufacturers who emphasize quality. We buy in quantity to get the lowest cost and then pass the savings on to you. Unlike large retailers, you will find ProductsDirect™ offers a more personalized approach to your online buying experience.
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