Returns and Cancellations
Products Direct has a 30-day money back guarantee for your satisfaction
To qualify, the product must be unopened and undamaged. The product must not have been installed. The product must be returned, unopened and undamaged in its entirety in the same condition, boxes and packing material included, as when you received it. All returns are subject to inspection. To return a product, contact returns@ProductsDirect.com for approval, a Return Merchandise Authorization (RMA) number, and shipping arrangements. Return freight costs will be the responsibility of the customer, including costs incurred to ProductsDirect for FREE shipping, and will be deducted from the refund amount. In the unlikely event that the return freight exceeds the amount of the refund, the difference will be the responsibility of the customer and will be charged to the customer.
You will receive your refund….
- If goods have not been dispatched we will refund you the full invoice amount within 7 business days.
- If your goods have been dispatched but not delivered, we will refund in full, less any direct expenses, for example transport costs involved. Any goods which are dispatched directly from the manufacturer may involve a re-stocking charge, for which you will be responsible.
- If you have taken delivery for your products you must return the products to us at your own expense following our returns procedure. We will then refund the order in full within 7 business days less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (If we have provided FREE Delivery to you, we will still have paid our courier). Deliveries are calculated by weight and delivery location. If the delivery is refused and cancelled, all shipping and handling costs will be deducted from the refund.
Refunds will be made to the payment card that was initially used to make the purchase, within 7 business days of cancellation.
To cancel your order you must inform us by email: sales@ProductsDirect.com or contact us at 888-735-6679. Obviously we prefer to address cancellations earlier rather than later, so as to avoid your incurring delivery expenses, etc.
For a PDF to print out of this and all Terms & Conditions click below.