Products Direct® Frequently Asked Questions
- What is the ProductsDirect.com?
A online store that offers home improvement and building products to commercial and residential projects.
- How long have you been around?
Our online store has been in business since 2010. Our brick and mortar stores have been around since 1990s.
- Who Owns ProductsDirect.com?
This is a family owned business.
- Where are you located?
We are located in Easter Kentucky in he foot hills of Appalachian mountains. We have 2 sister brick and mortar stores
- What products are sold?
We specialize in flooring, area rugs, doors and cabinet hardware.
- What hours do your keep?
Our phone number is on the top of the site: 888.735.6679, We are here Monday -Friday 9am - 10pm ET & Until 5pm on Saturdays.
- Can I talk to a human?
Yes, Being available for your questions is part of our appeal.
- Where do products ship from?
Products can come from our warehouses in Kentucky or drop ship directly from Manufactures we have relationships with.
- I am a Builder what do you have for me?
We have a ProZone that offers extended customer services.
- Do I get free shipping?
Free shipping is a separate consideration on a product by product basis.
- If I sign buy products from your, will you Spam my email box?
No. We restrict communications to necessary transactional communications. Newsletters are opt in. All marketing emails have unsubscribe options.
- Do you offer Credit?
No, Not at this time.
- How do you process returns?
We have a Return Authorization Process. Please use this link.
- Do you offer wholesale pricing?
Yes, Contact us for volume pricing on specific products.
Last Updated: September 30, 2016